Delivery & Returns
Conditions of Return:
Original receipt must be obtained as proof of purchase.
Items must be returned with tags attached and in its original condition and packaging.
Returns will not be processed for items that have been worn, washed or altered.
We DO NOT offer refunds, unless item is deemed faulty, but will happily exchange the size or give a credit note. Credit notes are valid for 6 months.
No refunds are issued unless items are deemed to have a manufacturing fault. Please note that items which have been damaged as a result of 'wear and tear' are not considered to be faulty. In accordance with Consumer Affairs, where possible, we will offer to repair faulty items. All returns/exchanges/refunds are subject to quality inspection by HyperLuxe Activewear management and final decisions are made at their discretion.
Afterpay Returns- the full Afterpay transaction must be completed prior to a return. Upon return, the full amount of the transaction will then be credited.
If you need to exchange an item follow the below steps:
Email firstname.lastname@example.org to have your return approved. Please include all relevant information and specify if you are wanting an exchange or credit note
Fill out the returns form included in your online order packaging
Post the package back to us at the below address with the item for exchange/ credit with the completed returns form. Returns/exchange shipping is at the expense of customer.
If you are requesting an exchange, please include a postage satchel for us to send back the exchanged item (size appropriate)
If you are requesting a credit note, we will contact you at the time of your credit spend for postage costs ($9.95)
Stock Availability- If an item you order is out of stock, we will contact you as soon as possible and based on your preference, either cancel or refund the item ordered that is unavailable.