Delivery & Returns
Conditions of Return:
Original receipt must be obtained as proof of purchase.
Items must be returned with tags attached and in its original condition and packaging.
Returns will not be processed for items that have been worn, washed or altered.
We DO NOT offer refunds, unless item is deemed faulty, but will happily exchange the size or give a credit note. Credit notes are valid for 6 months.
No refunds are issued unless items are deemed to have a manufacturing fault. Please note that items which have been damaged as a result of 'wear and tear' are not considered to be faulty. In accordance with Consumer Affairs, where possible, we will offer to repair faulty items. All returns/exchanges/refunds are subject to quality inspection by HyperLuxe Activewear management and final decisions are made at their discretion.
Repair, replacement or refund
You can ask a business for your preference of a free repair, replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it. If you have a minor problem with a product or service, the business (HyperLuxe) can choose to give you a free repair instead of a replacement or refund. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund. If the problem with a product or service is minor, you must accept a free repair if the business offers you one.
Afterpay Returns- the full Afterpay transaction must be completed prior to a return. Upon return, the full amount of the transaction will then be credited.
If you need to exchange an item follow the below steps:
Email email@example.com to have your return approved. Please include all relevant information. Fill out the returns form included in your online order packaging.
Post the package back to us at the below address with the completed returns form. Returns/exchange shipping is at the expense of customer.
Once your return has been received, HyperLuxe will email you a store credit. The store credit can be redeemed online. The store credit is valid for 6 months from date of issue. We do not offer direct exchanges, exchanges can be made by the customer with the store credit.
Stock Availability- If an item you order is out of stock, we will contact you as soon as possible and based on your preference, either cancel or refund the item ordered that is unavailable.
Pre-orders & Specialty items
- Pre-orders and specialty items will not be dispatched until the estimated shipping date shown on the product page. Any orders containing non pre-order items will be only shipped upon arrival of the pre-order
- Separate shipping can be organised by way of contacting our team and paying an additional shipping fee
- Please note, we are unable to give exact shipping dates for pre-orders other than the indicative date shown on the product page - In the case of unexpected delays - we will make a strong effort to be in contact to inform you of this
HyperLuxe are not liable for lost, damaged, or stolen items in the post & will need to be addressed with your selected courier.